Helpdesk/Desktop Support Curriculum

Introduction to Computer Applications

•Outlook/Email

•MS Office

•Database

Computer Hardware

•Concepts of how computers are built and how they work

•Components (power supply, memory, mother board, adapter ports, display, mouse, keyboard)

•Assembly

•Troubleshooting

Operating Systems

•What is an operating system and why do different versions of an operating system have different features?

•Installation/Virtualization (re-imaging a hard drive)

•Active Directory

Computer Network Support

•Protocols

•Topologies, Media Access

•Security